Return and Refund Policy

Last updated: [19-02-2026]

At Nutriyum, we comply with the South African Consumer Protection Act (CPA) and aim to resolve all issues fairly and promptly.

Refunds

Refunds may be approved if:

• The product arrived damaged
• The wrong product was delivered
• The product is defective or compromised
• The product was expired upon arrival

Refund requests must be submitted within 7 days of delivery.

To request a refund, please email hello@nutriyum.co.za
with:

• Your order number
• Clear photos of the issue
• A brief description of the problem

Once approved, refunds will be processed via:

• The original payment method, or
• A store credit voucher (if preferred)

Refund processing may take 5–10 business days, depending on your payment provider.

Non-Refundable Items

Refunds will not be granted for:

• Change of mind
• Opened food products
• Products incorrectly stored after delivery
• Partner or third-party products governed by separate supplier policies

Due to food safety regulations, opened consumable products cannot be returned.

Returns

Due to the nature of food products, returns are only accepted if:

• The item was damaged during delivery
• The wrong item was supplied
• The packaging was visibly compromised upon arrival

To qualify for a return:

• The product must be unused
• The product must be sealed
• The product must be in its original packaging
• The return request must be made within 7 days of delivery

Return courier costs:

• Will be covered by Nutriyum if the error was ours
• Will be the customer’s responsibility if otherwise applicable

Contact Information

Nutriyum
South Africa
Email: hello@nutriyum.co.za